Digital loans are convenient—until a repayment fails, an auto-debit misfires, or you need a limit increase. Instead of searching endlessly, use this single reference for the 20 most-downloaded Nigerian loan apps and their official support channels. A quick table comes first for copy-and-paste speed, followed by concise profiles for each lender.
In this guide, you’ll find a complete list of verified customer care contact details — including phone numbers, emails, and physical addresses — for 20 trusted loan apps in Nigeria, so you can easily get support when you need it.
Table of Contents
Top 20 Loan Apps – Phone Numbers & Email Addresses
| Loan App | Phone Number | Email Address |
|---|---|---|
| FairMoney | 017001276 / 01 888 5577 | help@fairmoney.io |
| Branch | Not publicly listed | nigeria@branch.co |
| Carbon | 02013301808 | support@getcarbon.co |
| Palmcredit | 017001000 | Palmcredit.support@newedgefinance.com |
| EaseMoni | 02014111222 / 07001236700 | easemoni@blueridgemfb.com |
| OKash | 02018884549 / 07001235051 | okash@blueridgemfb.com |
| PalmPay | 018886888 | support@palmpay.com |
| 9Credit | Not publicly listed | Customer@9credit.co |
| KiaKia | +234 906 687 7746 | helpdesk@kiakia.co |
| Migo | 09087792933 | support@migo.money |
| Opay | 0700 8888328 / 020 18888 328 | Not publicly listed |
| Moniepoint | 01 888 9990 | Not publicly listed |
| Renmoney | 0700 500 0500 | app@renmoney.com |
| Lendigo | 08122891078 | support@lendigo.ng |
| LairaPlus | +234 7042475161 | support@lairaplus.com |
| Alend | 07071883681 | service@alend.ng |
| NewCredit | Not publicly listed | deeoemmah4098@gmail.com |
| Xcrosscash | Not publicly listed | xcross.tyz@gmail.com |
| Pocash | Not publicly listed | help.pocash@gmail.com |
| CashX | +234 907 999 7711 | care@cashx.ng |
Full Contact Profiles of top 20 loan apps in nigeria
In this section, we’ve compiled the complete customer service contact information for 20 top loan apps in Nigeria. From phone numbers and email addresses to office locations, everything you need to reach their support teams is listed here.
1. FairMoney Customer Care Number
- Email: help@fairmoney.io
- Phone: 017001276 / 01 888 5577
- Address: 28 Pade Odanye Close, Off Adeniyi Jones, Ikeja, Nigeria
2. Branch Customer Care Number
- Email: nigeria@branch.co
- Phone: Not publicly listed
- Twitter: twitter.com/branch_ng
- Instagram: @branch_ng
- Facebook: Branch Nigeria
- website: branch.com.ng
- Office: JAPAUL House, Plot 8, Dr. Nurudeen Olowopopo Avenue Ikeja CBD, Agidingbi-Ikeja, Lagos, Nigeria
3. Carbon Customer Care Number
- Email: support@getcarbon.co
- Phone: 02013301808
- Office: Plot 642C Akin Adesola St. Lagos 101233 Nigeria
4. Palmcredit Customer Care Number
- Email: Palmcredit.support@newedgefinance.com
- Phone: 017001000 (9am – 6pm(Mon-Fri), Sat-9am-5pm)
- Facebook : palmcredit/
- Linkedin: palmcreditNG/
- Instagram: palmcreditofficial/
- Office: Address: AIT road, 17 Oguchi Okorie street, off A. I. T. Rd, Lagos, Nigeria
5. EaseMoni Customer Care Number
- Email: easemoni@blueridgemfb.com
- Phone: 02014111222/07001236700
- Office: No.77 Opebi road, Ikeja, Lagos,Nigeria
6. OKash Customer Care Number
- Email: okash@blueridgemfb.com
- Phone: 02018884549/07001235051
- Office: No.77 Opebi road, Ikeja, Lagos, Nigeria
7. PalmPay Customer Care Number
- Email: support@palmpay.com
- Phone: 018886888
- Website: https://palmpay.com/
- Twitter: @palmpay_ng
- Facebook: @PalmPay Nigeria
- Instagram: @palmpayapp_ng
- TikTok: @palmpayapp
- YouTube: @PalmPay
- LinkedIn: PalmPay
- Office: Address: 20 opebi rode ikeja, Lagos
8. 9Credit Customer Care Number
- Email: Customer@9credit.co
- Phone: Not publicly listed
- Office: lawal street, oregun, ikeja, Nigeria
9. KiaKia Customer Care Number
- Phone Number: +234 906 687 7746
- Email Address: helpdesk@kiakia.co
- Office Address: PLOT 395A Etang Obuli Crescent, off Idris Ibrahim Crescent, Obafemi Awolowo Way, Jabi, Abuja.
10. Migo Customer Care Number
- Customer Email: support@migo.money
- Website: https://www.migo.money
- Phone: 09087792933
11. Opay Customer Care Number
- Helplines: 0700 8888328 or 020 18888 328
- Website: www.opayweb.com
- Whatsapp: +234 9165998936
- Facebook: @OPay
- Twitter: @OPay_NG
- Instagram: @opay.ng
- TikTok: @opaynigeria
- YouTube: @opaynigeria
- LinkedIn: OPay
- Address: Alexander House, Plot 9, Dr. Nurudeen Olowopopo Avenue, Alausa, Lagos
12. Moniepoint Customer Care Number
- Helpline: 01 888 9990
- Website: www.moniepoint.com
- Whatsapp: +234 908 843 0803
- Facebook, Twitter, Instagram & YouTube: @moniepointng
- LinkedIn: Moniepoint Nigeria
- Address: Oyo-Ibadan Road, Idi-Agba, Ilora, Oyo
13. Renmoney Customer Care Number
- Contact number: 0700 500 0500
- Email: app@renmoney.com
- Visit: renmoney.com
- Linkedin: https://www.linkedin.com/company/renmoneyng/
- Twitter: https://twitter.com/Renmoney
- Facebook: https://web.facebook.com/renmoney
- Instagram: https://www.instagram.com/renmoneyng/
- Head office: 23, Awolowo Road Ikoyi, Lagos, Nigeria
14. Lendigo Customer Care Number
- Email: support@lendigo.ng
- Phone: 08122891078
- Office: 4th Floor, 13 Town Planning Way, Ilupeju, Lagos.
15. LairaPlus Customer Care Number
- Email: support@lairaplus.com
- WhatsApp: +234 7042475161
- Office: 65 Nosamu St, Ajegunle, Lagos
16. Alend Customer Care Number
- Email: service@alend.ng
- Phone: 07071883681
- WhatsApp: 07071883681
- Office: 91/93 Obafemi Awolowo Way, Ikeja, Lagos
17. NewCredit Customer Care Number
- Email: deeoemmah4098@gmail.com
- Phone: Not publicly listed
- Office: 45c Sobo Arobiodu St, Ikeja GRA, Ikeja, Lagos, Nigeria
18. Xcrosscash Customer Care Number
- Email: xcross.tyz@gmail.com
- Phone: Not publicly listed
- Office: 50c Sauket St, Ikeja GRA, Ikeja, Lagos, Nigeria
19. Pocash Customer Care Number
- Email: help.pocash@gmail.com
- Phone: Not publicly listed
- Office: 35 salawu street, surulere, Lagos state, Nigeria
20. CashX Customer Care Number
- Email: care@cashx.ng
- Phone: +234 907 999 7711
- Office: 4 Oba Akran Avenue, Ikeja, Lagos
How to Get Issues Resolved Faster
- Start with in-app chat – it auto-attaches your user ID.
- Gather evidence – screenshots of debits or error codes shorten resolution time.
- Call outside peak hours – 8 am or after 5 pm usually means shorter queues.
- Escalate politely – unresolved cases can be forwarded to a supervisor by email.
- Know your rights – FCCPC guidelines require lenders to acknowledge complaints within 48 hours.
Frequently Asked Questions
Which loan app answers calls quickest?
FairMoney and PalmPay typically pick up in under five minutes during work hours.
Can I walk into any of these addresses unannounced?
Most apps are online-only. Call first—many offices admit visitors strictly by appointment.
What if the phone number doesn’t connect?
Send an email with your user ID, screenshots, and a clear description. Support teams usually reply within one business day.
Conclusion
Getting reliable customer care support from loan apps in Nigeria can make a huge difference — especially when you’re facing repayment issues, incorrect deductions, or need verification support. This guide has provided up-to-date contact details including emails, phone numbers, and addresses for 20 of the most used loan apps in Nigeria.
Always reach out directly through the official customer service channels listed above to avoid falling victim to impersonators or loan scams. If you don’t get a response through one channel, try another (e.g., WhatsApp, email, or even physical address, if available).
Need more loan tips and app reviews? Check out our loan applications category for detailed guides on how to borrow safely and smartly in Nigeria.